Barclaycard's Error of Judgment A recent case in Manchester highlights the ease with which personal data can be misused online.
A resident received bills for someone else's credit card account, despite repeated reports and phone calls to Barclaycard. It took 13 months for the company to remove the customer's email address from the account.
The incident is a stark reminder of ongoing issues with "human error" in the financial industry. While Barclaycard blames this as the cause for the mistake, deeper systemic problems are at play.