Verizon's Silent Treatment: When Outages Speak Louder Than Words The recent Verizon outage that left thousands of customers without mobile service has sparked a debate about our reliance on these tools.
On its face, the disruption was an inconvenience for those affected. However, scratch beneath the surface, and you'll find a more insidious issue: the erosion of accountability in the tech industry.
Verizon's response to the outage was characteristically opaque, with the company claiming it was "making progress" on resolving the issue without offering specifics.