The Call That Changed Everything On September 11, 2001, Pat Harris's life was forever altered in nine minutes and 59 seconds.
She answered the first call reporting the hijacking of American Airlines Flight 11, an act that would seal its fate as the lead plane in the series of coordinated attacks that shook the world.
Harris, a dispatcher at the New York Police Department's Emergency Service Dispatchers unit, had been on duty since 7:30 am. When the phone rang at 8:46 am, she couldn't have anticipated what was about to unfold.